FAQ

✦ An item is sold out, when will you restock?

We do not restock. Each release operates on a limited stock/limited time basis through preorders. Items from each release are available for one week before the release closes and items are put into production. If there are any extra items from a release, they are added to the website at a later date once all pending orders have shipped. 

 

✦ How long will it take for my order to ship?

Orders are shipped via USPS Ground Advantage or USPS First-Class Package International for all international orders.

Orders within the United States take 3-5 business days once shipped and 7-21 business days for international orders.

Please read the product descriptions as all pre-order wait times are listed on each item. Pre-Order wait times DO NOT include the time for the product to be shipped out, only the estimated time for production and quality control upon receipt from the printers.

PRODUCTION TIMES MAY BE SUBJECT TO CHANGE 

If your order has been marked as delivered but was unfortunately lost or stolen, please contact USPS with the tracking information provided. Once an order has been shipped it is unfortunately out of our hands and USPS is held liable for your package.

INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ANY CUSTOMS & IMPORT TAXES THAT MAY APPLY

 

✦ Can I update my shipping address after ordering?

If you have entered your address incorrectly or need to update to a new address after placing an order, please use the Contact Form to provide us with the correct address or email us directly at info@tilted.us with your order number and new shipping details.

If your order has already been shipped, the address provided cannot be changed. We suggest you speak to your local USPS with the tracking information provided to see if they will be able to change it for you. We will only be able to resend your package if it has been sent back to us.

If your package has been sent back we will notify you immediately via email in regards to your package. As a courtesy we will ship it out ONCE more (U.S Orders ONLY by USPS). If for any reason the item is shipped back to us a second time we would have to charge for re-shipping the item once again. 

 

✦ Once I have placed an order will I be able to change my order or request for a refund?

ALL SALES ARE FINAL and are non-refundable. (When you are purchasing from our store, you are then agreeing to our Terms of Service that are in place.) 

This applies to all products and pre-orders.

However, if you have received a defective product, a replacement will be sent upon request if available.

Due to the limited nature of our products you may not switch or cancel items within your order once your purchase has been finalized. Please carefully review your order prior to check out.

 

✦ What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed through secure channels to ensure the safety of your information.